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Even when things get tense in the workplace or out in the world, there鈥檚 a way to communicate effectively and considerately with loved ones and colleagues.

Is this you?It鈥檚 Friday night and you look on Facebook, seeing several event invitations that you鈥檝e responded 鈥渋nterested鈥� to. When the time comes, you鈥�

This article first appeared in a St. Louis Beacon, May 19, 2011 - Today, gentle reader, I want to tell you what I think about thank-you notes. First,鈥�