To many in Kansas City, Kimberly Johnson is known as a listener. As a beautician and a church member, people came to her with troubles, and she provided a sympathetic ear.
But painful arthritis forced Johnson, who鈥檚 53, into early retirement from her job.
Today, she needs physical therapy to stay active, but it costs so much, she often often has to go without.
鈥淚t can be difficult,鈥� Johnson said. 鈥淟ike now, it's cold outside, and with my arthritis, I can鈥檛 get around as much, or really out the bed.鈥�
Johnson was thrilled when she got a call from Swope Health telling her she likely qualified for health care coverage under Missouri鈥檚 recently expanded Medicaid program.
She was hopeful that Medicaid would cover her physical therapy, so in November, she eagerly signed up.
Johnson has been waiting for her application to get processed ever since.
Swope Health patient experience advocate Sharonda Hooker says many patients of the health center, which offers sliding scale payments, found themselves in the same boat.
鈥淚t can be very frustrating on us and on the patient,鈥� Hooker said. 鈥淏ecause we鈥檙e crossed all of our t鈥檚. We dotted all of our i鈥檚. We鈥檙e just sitting there waiting.鈥�
Missouri voters in 2020 approved expanding eligibility for Medicaid to include adults who don鈥檛 have children and make up to about $18,800 a year. The federal government pays for 90% of the expansion costs, under rules established by the Affordable Care Act, and the state got an additional $1 billion for expansion through the American Rescue Plan.
After a legal battle and a state Supreme Court ruling,
About 275,000 Missourians were expected to gain health care coverage in the first year, according to estimates used by the Missouri governor's office. But just over 62,000 people have actually signed up so far.
Jackson County was estimated to see the biggest enrollment of any county 鈥� more than 35,000 residents in the first year. But by the end of January, the county's total was a mere 8,600.
Critics blame the state of Missouri for the disappointing rollout. State officials have done and approval times are slow 鈥� potentially illegally so.
Missouri is processing each Medicaid application in an average of 99 days, more than double the 45-day maximum processing time allowed under federal law.
The reasons for the slowdown are unclear, even to longtime observers.
鈥淭here have been a lot of people that ask that question and try to get an answer, and the answers we get are varied,鈥� said Washington University health economist Timothy McBride.
Missouri officials said that the Department of Social Services workforce has been hit hard by COVID-19 cases in recent month, hampering application processing efforts.
However, McBride explains that the department also faces longer-term problems, including high turnover rate, long call center waits and the state's clunky, decades-old computer program.
The most recent state data showed 73,000 applications for Medicaid expansion were still pending. At the current rate of roughly 2,100 applications processed per week, the state won鈥檛 even get through its backlog until late summer.
鈥淪o, we鈥檙e moving along at a pretty slow pace,鈥� McBride said.
Like in many Republican-led governments, elected officials in Missouri have long Medicaid expansion 鈥� and But the state's slow pace of application processing is unusual even for red states.
Oklahoma, where expansion enrollment began in summer 2021, had already enrolled 200,000 people in its program by early November.
Missouri Department of Social Services spokesperson Heather Dolce told KCUR that the Family Support Division is pushing to work through the backlog of applications by offering overtime to employees, and they're prioritizing the oldest applications submitted.
Dolce says that, for applicants who need health care, coverage can be retroactive to pay for treatment up to three months before an application was submitted.
However, Jim Torres, program manager at Samuel U. Rodgers Health Center, says that the application delays can lead to some people to avoid seeking medical help.
鈥淏ecause they don鈥檛 know if they鈥檙e going to have coverage,鈥� Torres said. 鈥淎nd providers don鈥檛 know if they鈥檙e going to have coverage. So that leaves a lot of certainty in their health care.鈥�
Despite the state鈥檚 problems, many health care groups have pressed ahead in their efforts to enroll Missourians. The nonprofits Health Forward Foundation, the Missouri Foundation For Health and others have sponsored promotions for the expanded Medicaid program.
Swope Health, Samuel U. Rodgers and University Health and other health organizations are offering assistance with signing up, and they encourage potential enrollees to not be scared away by the slow approval times.
鈥淓ven though the state is behind and there鈥檚 a delay, we don鈥檛 want that to stop you from applying. Go ahead and get that application in now,鈥� said Cari Benshoof, director of patient access services at University Health.
Four months after she applied for Medicaid expansion, Kimberly Johnson says she鈥檚 still optimistic about getting coverage. But she鈥檚 holding off on physical therapy for her arthritis until she knows her application is approved.
鈥淚 really need the treatments 鈥� the extra stuff and everything that I could probably get through Medicaid,鈥� Johnson says. 鈥淚t鈥檚 really needed, so. The process is kinda making it a little slow for me.鈥�
As her application sits in limbo, Johnson continues to struggle with pain that keeps her from the social life she loves.
